FAQs
Everything You Need to Know
Answers to common questions about our candles, orders, delivery, and care.
All Saya Soul candles are hand-poured using 100% natural soy wax, which ensures a clean, slow, and toxin-free burn.
Yes. Our candles are made with natural wax and premium fragrance oils, free from harmful chemicals, making them safe for indoor environments.
Burn time varies by size, but most candles offer 35-50 hours of clean, even burning when used correctly.
Trim the wick to 1/4 inch before each burn and allow the wax to melt evenly across the surface to prevent tunneling.
Yes, we offer elegant gift packaging options that are perfect for birthdays, anniversaries, and special occasions.
We ship across most major cities and towns in India. Delivery timelines vary depending on location.
Orders are usually delivered within 3-7 business days after dispatch.
If your product arrives damaged or incorrect, please contact us within 48 hours for a replacement or resolution.
We use a blend of essential oils and premium fragrance oils, carefully selected for safety and long-lasting aroma.
You can reach us via email at hello@sayasoul.com or through our contact page for quick assistance.